Service & Support
CHEMDOX has been developed by experts. It is kept up-to-date and optimised constantly. It is important to us to provide you with the support you require at any time. Your satisfaction is our focus!
Updates & Support
Our team is constantly busy keeping the software up to date. Of course, we also regularly expand and optimise the processes and functionalities of the CHEMDOX software. Our support team consists of experts who can help our customers at any time.
With the CHEMDOX Update and Support Service you will receive:
- Regular System Updates:
Registered customers can download updates from our update server. - On-going Support:
Our team of specialists and software experts are available via telephone or e-mail on weekdays from 09:00 to 17:00 CET in Europe and 9:00 am-5:00 pm EST in the US.
Training
When we developed our CHEMDOX software, we designed it so that users could find their way easily and quickly. Nevertheless, we offer additional training, because we like to help our customers to get the most out of our product. These training sessions can be booked either as open classes or as a customised program. Interested? Call us or send us an e-mail!
Installation, Implementation
CHEMDOX can either be installed centrally on a server in your company and used by multiple users or made available on a single computer. No matter which option you choose, installation is just as easy and intuitive as using CHEMDOX. If you still need help with the implementation, we are here for you.
As a new CHEMDOX customer, you will receive free installation support by e-mail or telephone for 30 days after purchasing the product.
Configuration, Customisation
Every company is different, from the corporate mission to the software requirements. We are happy to adapt CHEMDOX to your specific needs to make sure that CHEMDOX fits in perfectly with your business. CHEMDOX is a 100% subsidiary of UCS - unique computing solutions gmbh, which has been successfully developing high-quality custom software since 1999.
Individual services that we offer include:
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Configuration support for the CHEMDOX software
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Connection of your ERP system to CHEMDOX
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Data transfer or migration from other programs
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Implementation of interfaces to other systems
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Development of special software modules
Professional Services
We know that, despite careful planning, our customers may experience a lack of resources. This is why we offer a wide variety of services to bridge such situations.
Hosting
If you do not want to install the software on a server or PC in your company, we can offer hosting and operation of the software on one of our servers - with the possibility of accessing it via the internet from anywhere in the world.